Important changes to the Priority Guest Rewards Company*
As of 01 May 2013, no new enrolments were accepted in the Priority Guest Reward Company program. From 01 May 2013, a revised and simplified program “Priority Guest Rewards for Corporates” was introduced.
Further details are available at www.priorityguestrewards.com.au/for-corporates/membership-features-benefits
Priority Guest Rewards Company members registered prior to 01 May 2013 and in receipt of a PC number between PC001 – PC9000 along with their affiliated, linked individual Priority Guest Rewards members will continue to receive the program’s benefits, tier room night discounts and other stated entitlements until 31 September 2013 when the program will cease in its entirety.
Priority Guest Rewards Company Administrators registered prior to 01 May 2013 and whose company elected to ‘pool’ points and whose Priority Guest Rewards Company member points balance exceeds 150 points, therefore eligible for a Reward Night as at 01 June 2013 will be contacted by a sales representative by 31 August 2013 for these points to be converted to vouchers exchangeable for future Rewards nights.
Companies who elected not to ‘pool’ points are not affected as eligible points have and will continue to be applied to affiliated, linked individual Priority Guest Rewards membership until 31 September 2013.
Best Available Rate means a nightly room rate for a Participating Hotel that is available to the general public that does not require pre-payment and is the lowest generally available nightly room rate for that Participating Hotel offered online.
Conference and Events means certain meetings, conferences and events held at Participating Hotels.
Free Room Night means where a Member stays at a Participating Hotel using Reward Points and is not required to pay for the cost of the room. A Free Room Night covers the cost of a standard double room only, for 2 adults only. Additional charges apply for extra guests (room capacity permitting). It does not include breakfast and it does not cover other costs such as laundry, telephone internet, meals and drinks. Such costs need to be paid by the Member on check-out.
Gold Priority Guest Rewards Member means an Individual Member or Company Employee Member who has attained Gold Membership status as outlined in these Terms and Conditions.
Hotel Room Night and Hotel Stay: A “Hotel Room Night” means each individual night of a stay at a Participating Hotel. A “Hotel Stay” means all consecutive nights that a Member stays at a Participating Hotel – even if they have checked out and checked back in for consecutive nights. For example:
– if a guest stays for five consecutive nights this will be recorded as one “Hotel Stay” and five “Hotel Room Nights”;
– if a guest stays for one night only, this will be counted as both one “Hotel Stay” and one “Hotel Room Night”; and
– if a guest stays for one night, then checks out, then checks back in to stay for the subsequent night and then checks out this will be recorded as one “Hotel Stay” and two “Hotel Room Nights”.
Member means a person that has been approved by the Program Operator to be an Individual Member in the Program.
Member Discount means an entry level percentage discount of 10% that is available to Members when they log in as an Member at priorityguestrewards.com.au or Participating Hotel websites.
Membership means membership of the Program by a Member.
Membership Card means the card (or temporary online card) that is provided to each Member by the Program Operator.
Membership Number means the number that is provided to a Member.
Membership Profile means the details of the Member held online at priorityguestrewards.com.au
Member Rate means a special hotel nightly room rate that is only available to Members staying at a Participating Hotel.
Participating Hotel means a hotel or resort which operates under any of the brands Rydges, QT, Art Series, Artura or such other brand as specified by the Program Operator from time to time (and which is participating in the Program). For the current list of Participating Hotels please see priorityguestrewards.com.au.
Reward Points means Reward Points earned when a stay at a Participating Hotel is booked online as outlined in these Terms and Conditions by an Member.
Gold Priority Guest Member means a Member or who has attained Gold Membership status as outlined in these Terms and Conditions.
Platinum Priority Guest Member means an Member who has attained Platinum Membership status as outlined in these Terms and Conditions.
Points Balance means the amount of available Reward Points in a Member’s account.
Program means the Priority Guest Rewards Program.
Program Benefits means benefits and rewards that accrue to a Member in the Program as set out in Clause 4.
Program Operator means Rydges Hotels Ltd (ACN 050 035 268).
Program Partner means any Participating Hotel or other entity specified by the Program Operator who has agreed to participate as a Program Partner in the Program to offer Benefits to Members from time to time.
Qualifying Rate means the rate for Members where the booking has been made as set out in Clause 4.1.2 and the Hotel Stay is subsequently completed and paid for in full. Certain group bookings and other special promotional rates may not be a Qualifying Rate. The person making any booking should check at the time if the rate they are booking is a Qualifying Rate and/or if that booking will be eligible for any or all Member benefits.
Qualifying Stay means a Hotel Stay which meets the criteria set out in these Terms and Conditions
Reward Points means Reward points earned by a Member in the Program.
Terms and Conditions means these terms and conditions which apply to Members of the Program.
1.1 About these terms
These Terms and Conditions are for the Priority Guest Rewards Program. Your participation in the Program will be governed by these Terms and Conditions. It is a Member’s responsibility to read and understand them. We ask that you read them carefully.
1.2 When these terms apply to you
These Terms and Conditions apply to you if you are a Member of the Program. Use of your Membership Card or your Membership Number signifies your acceptance of the Terms and Conditions.
1.3 Changes from time to time
The Program Operator may amend these Terms and Conditions, including Benefits of the Program, from time to time.
1.4 Types of Memberships
Membership may be held by a person.
Memberships will fall into one of three tiers:
a. Entry level Priority Guest Member
b. Gold Priority Guest Member
c. Platinum Priority Guest member
Members do not have to pay to join the Program.
1.6 Membership profile
A Member can update their Membership Profile online at priorityguestrewards.com.au
2 PROGRAM PARTNERS
The Program Partners (including the list of Participating Hotels) may vary from time to time. Members should check at priorityguestrewards.com.au for the current listing of Program Partners.
3.1 General Criteria:
Membership is for a person and provides that person will receive certain benefits as set out in these Terms and Conditions.
a. The Program Operator has approved the individual’s Membership application at its sole discretion;
b. The individual must reside in a country that permits the participation in a program like the Priority Guest Rewards Program;
c. The individual must be 18 years of age or older; and
d. The individual must provide and maintain details of a valid and unique email address for their Membership at the time of joining and for their period of Membership.
3.1.2 Criteria for different tiers of Membership:
All Member will fall into one of three tiers of the Program:
a. Entry level Priority Guest Tier: At time of joining all Members initially enter the Program as an entry level Priority Guest Member. Such an individual will retain that Priority Guest Membership until either, (i) they qualify for a higher Membership tier, (ii) they terminate their Membership, or (iii) the Program Operator terminates their Membership.
b. Gold Priority Guest Tier: To become a Gold Priority Guest Rewards Member, an individual must book and stay on a Qualifying Member Rate at Participating Hotels a certain number of Hotel Room Nights or Hotel Stays in a calendar year as specified by the Program Operator. To maintain the status of a Gold Priority Guest Rewards Member an individual must continue to stay a certain number Hotel Room Nights or Hotel Stays at Participating Hotels in the subsequent calendar year as specified by the Program Operator. Currently, 5 Hotel Stays or 15 Hotel Room Nights per calendar year is required to either attain or retain Gold Priority Guest Rewards Membership status.
c. Platinum Priority Guest Tier: To become a Platinum Priority Guest Rewards Member, an individual must book and stay on a Qualifying Rate at Participating Hotels a certain number Hotel Room Nights or Hotel Stays in a calendar year as specified by the Program Operator. To maintain the status of a Platinum Priority Guest Rewards Member an individual must continue to stay a certain number of Hotel Room Nights or Hotel Stays at Participating Hotels in subsequent calendar year as specified by the Program Operator. Currently, 10 Hotel Stays or 25 Hotel Room Nights per calendar year is required to either attain or retain Platinum Priority Guest Rewards Membership status.
3.2 Term of Membership
The term of Membership is from the date of enrolment until either:
a. termination of Membership by the Member; or
b. termination of Membership by the Program Operator.
4 PROGRAM BENEFITS
This section sets out the Program Benefits that are available to Members.
Please note that QT Sydney Hotel and QT Falls Creek are not full participating hotels within the PriorityGUEST Rewards program.
4.1.1. The Program Operator does not guarantee or warrant that any or all of the Program Benefits of the Program will be available at all times. The Program Operator reserves the right to change, modify, limit or cancel any of the Program Benefits at any time. This includes increasing or decreasing any requirements or eligibility to receive a Program Benefit , changing the value of rewards or limiting the availability of rewards. This also includes changing the list of Participating Hotels or changing Program Partners.
4.1.2 The full range of Member Benefits will only be available if the Member makes their reservation at a Participating Hotel using one of the following methods: (i) Direct online at priorityguestrewards.com.au or (ii) Direct online at the website of the Participating Hotel, in conjunction with your membership profile.
4.1.3 Where a Member is staying with a Participating Hotel as part of an airline or transport crew arrangement or as part of a convention or conference group, sporting team, education group or other group booking, the Program Benefits may not be available at the relevant Participating Hotel. Members may confirm with the Participating Hotel in advance or at the time of check–in if their stay or spend is eligible for Program Benefits.
4.1.4 Certain Program Benefits are not available to Members who are staying at a Participating Hotel on a Free Room Night ( i.e. Reward Night Booking or any other free night). In particular, Members will not earn Reward Points on such stays nor will these stays count towards earning a higher membership tier status (Gold or Platinum level).
4.2 Membership Program Benefits
4.2.1 The following Program Benefits apply to Members and on stays at Participating Hotels:
a. Welcome Back Beverage: With each stay a Member may have a complimentary beverage in the hotel restaurant or bar during that stay (excluding QT Sydney Hotel). The range of beverages available is at the discretion of the Participating Hotel, does not include beverages from the mini bar and in certain countries may be limited to respect local tradition or law.
b. Special rates for high speed internet: Members will receive a 50% discount on the full daily rate for wired in room high speed internet access, where such internet access is available at the relevant Participating Hotel.
c. Food and beverage discounts:
Entry level Priority Guest Rewards Members and Gold Priority Guest Rewards Members can receive a 20% discount on bills for food and beverage costs when dining at the Participating Hotels’ restaurants for up to 4 diners.
Platinum Priority Guest Rewards Members can receive a 50% discount on bills for food and beverage costs when dining at a Participating Hotels’ restaurant. The Platinum 50% discount applies to a maximum of 2 diners with a 2 further diners (to a maximum of 4 diners) receiving a 20% discount. The maximum combined discount is capped at AUD$500 per Member per day.
The discount on food and beverage bills will only apply where:
(i) the Member is present at the time;
(ii) there are 4 or less people dining at the table;
(iii) there is a single bill;
(iv) the Member presents their Membership Card when the bill is presented, prior to payment or room charge and
(v) the Member is a registered guest at the Participating Hotel at the time.
Local outlet exemptions and variations may apply to the food and beverage discount at certain Participating Hotels. For details of any such exemptions please see priorityguestrewards.com.au.
The Member discount on food and beverage does not apply to mini bar, breakfast service (with the exception of QT Falls Creek Resort where a fixed 20% member discount applies), in-room dining or conference and meeting room catering and cannot be used in conjunction with any other offer or arrangement.
d. Late check-out: Entry level Priority Guest Rewards Members and Gold Priority Guest Rewards Members may request a late check-out of 1pm. Platinum Priority Guest Rewards Members may request a late check-out of 3pm. Late check-out must be requested at least 12 hours prior to the Member’s scheduled departure. Late checkout requests are strictly subject to availability at the relevant Participating Hotel (excludes QT Sydney Hotel and QT Falls Creek) and for operational reasons are not guaranteed.
4.2.2 Additional benefits for Members who book direct online at the Priority Guest Rewards Individual Rate
The following benefits apply to Members who book direct online as set out in clause 4.1.2.
a. Special reduced room rates for Members: Members may usually receive a special room rate called an Member Discount when booking Hotel Room Nights direct online at priorityguestrewards.com.au or direct online at Participating Hotels simply by logging on as an Member and selecting one of the specially marked Priority Guest Rewards Member Discount rates. Certain group or package bookings at QT Hotels and Resorts may not qualify for the special reduced rate and Members should check at the time of booking of that is the case.
Members will not receive their standard 10% discount on accommodation during the peak “Ski Season” period (29 June – 29 September 2014) at QT Falls Creek Resort. Membership discount applies at all other times unless specified.
b. Earning Personal Priority Guest Reward Points for Members: Members will receive Personal Reward Points for each paid eligible Hotel Room Night at a Participating Hotel booked on a Qualifying Member Discount Rate. entry level Priority Guest Rewards Members will receive ten Personal Reward Points per eligible Hotel Room Night. Gold Priority Guest Rewards Members will receive fifteen Personal Reward Points per eligible Hotel Room Night. Platinum Priority Guest Rewards Members will receive twenty Personal Reward Points per eligible Hotel Room Night.
If more than one Member stays in a room, only one Member can accrue the Personal Reward Points for that stay.
If a Member books, pays in their name and is a guest in one of the rooms, they may earn Personal Reward Points for up to three rooms for any Hotel Room Night.
Certain promotional room rates may not be eligible to earn Personal Reward Points. The Individual Member should check with the relevant Participating Hotel at the time of booking that the booking is eligible for Personal Reward Points.
4.3. Redeeming Reward Points
Members may use accumulated Reward Points to redeem Free Room Nights at Participating Hotels subject to the following Terms and Conditions (excludes QT Falls Creek Resort between 01 June – 01 October, Rydges Horizons Snowy Mountains and QT Sydney Hotel):
(i) Members can only use accumulated Personal Reward Points from their own Membership to redeem Free Room Nights.
(ii) They must book direct online at priorityguestrewards.com.au or direct online at the Participating Hotels website as outlined in clause 4.1.2.
(iii) Free Room Nights are subject to availability. Room inventory available for Priority Guest Reward Point redemption is limited and once booked at any Participating Hotel on any given night, additional Free Room Nights will not be made available. Members should plan and book their Free Room Night redemptions well in advance to ensure the greatest possibility of securing their preferred Free Room Night dates. QT Sydney & QT Falls Creek Resort between 01 June – 01 October does not participate in offering redemption nights for the complimentary nights when members utilise their points.
(iv) A Member may book sequential Free Room Nights, subject to having sufficient points to do so and subject to availability of rooms for Free Room Nights on desired dates. Members may also book a Free Room Night that is immediately prior to or after a non-Free Room Night stay. A member can only redeem one reward night, per night. (Multiple reward night rooms are not permitted on the same night.)
(v) If a Member books a Free Room Night with a Participating Hotel and prior to using the Free Room Night that hotel is no longer a Participating Hotel, the Program Operator will use reasonable efforts to have the hotel honour the reservation. However, in this instance, the Program Operator cannot guarantee that the Free Room Night will be honoured and, if not, the Reward Points will be credited back to the Member’s account.
(vi) Reward Points cannot be refunded for cash. Except in the case of clause 4.4(v), once Reward Points have been redeemed for a reward, the redemption cannot be reversed. That is, the points cannot be refunded.
(vii) Points expiry:
- Until 31 October 2012: For points to remain active, the Member must have a points earning activity in the prior 36 months. As such, if there is no activity for a period of 36 months, then any points earned more than 36 months previously will expire.
- From 1 November 2012: For Reward Points to remain active and available for future redemption, the Member must have a Reward Points earning activity in the prior 18 months. If a Member has not had any Reward Points earning activity over an 18 month period (Non-Active Period), then all Reward Points earned by such Member at any time before the end of the Non-Active Period will automatically expire. Furthermore, regardless of a Member’s Reward Points earning activity, any Reward Points that have not been utilised 36 months after they were earned by a Member will automatically expire.
5 MEMBERSHIP CARD, MEMBERSHIP NUMBER AND ACTIVATION OF MEMBERSHIP
5.1 The Program Operator will issue Members with a Priority Guest Rewards Membership Card
Following the Program Operator accepting an Member’s application for Membership, the Program Operator will provide that Member with a Membership Card. Each card has a unique Membership Number. The Membership Card is not transferable and must not be used by any person other than the Member to secure any of the Program Benefits.
5.2 Activation of Membership and delivery of Membership Cards
If a Member has completed an online application form, the Member will be provided with an online version of a Membership Card and associated details. Once a person has this, the person will be classified as a Member and can use the temporary Membership Card to obtain certain Program Benefits and earn Reward Points. Regardless of the method of enrolment, the Program Operator operates a ‘first stay” fulfilment model for the delivery of the permanent Membership Cards to Members. When a Member makes their first eligible booking the system automatically sends a request to the corresponding hotel for hotel staff to provide a new Membership card to that Member at check-in.
5.3 Security of Membership Card and Membership Number
The Member must keep the Membership Card secure at all times. If the Membership Card is lost or stolen, the Member must immediately advise the Program Operator.
5.4 Membership Cards for Gold and Platinum Priority Guest Members.
a. Each Gold Priority Guest Rewards Member and Platinum Priority Guest Rewards Member will receive a distinctive Membership card. Gold Priority Guest Rewards Members and Platinum Priority Guest Rewards Members will receive a Membership card that has an expiry date. After that expiry date, the card will not be valid.
b. If, after the expiry date on the Card the Member still meets the criteria to retain their Gold or Platinum tier status, the Program Operator will provide the Member with a new Membership Card at the same tier level. If the Member does not meet the criteria to be retained at their present tier, the Member will be issued with a new Membership Card for one tier lower than their prior tier status. If the Member meets the criteria to move to a higher tier, the Member will be issued with a new Membership Card for the higher tier for which they now qualify.
c. The Member’s existing balance of Personal Reward Points is retained if and when a Member changes status from any one tier to another.
5.5 Replacement of lost or stolen Individual Membership Cards
Members may be charged a fee of $10 for the replacement of lost or stolen membership cards to cover the administration, postage and handling costs.
5.6 Use of accurate Member details
A Member must accurately record or quote their Membership name and number when making bookings or seeking to receive the Program Benefits. If they do not, or any third party making a booking on their behalf does not, the Program Operator cannot ensure that the Program Benefits will be received by the Member.
The Program Operator shall be entitled to assume that any person that purports to be a Member and provides (whether in person or through any electronic, telecommunications or other media) the Membership name and number to the Program Operator is in fact the Member. The Program Operator shall be entitled to:
– reveal to any such person any and all information relating to their Membership and Membership bookings, and
– treat and act on any request of such a person with respect to any other matter regarding the Program without taking any further steps to verify the identity of the person.
6 PRIORITY GUEST REWARDS CORPORATE
The Program Operator offers a program called Priority Rewards Corporate. The program is free to join
Following the Program Operator accepting a company’s application for participation in the Program at, https://www.priorityguestrewards.com.au/for-corporates/become-a-member/ the Program Operator will provide the nominated registrant a PGR Corporate ID
The PGR Corporate ID is transferable and can be used by any employee or affiliate travelling for business or leisure purposes to access a special room rate when booking Hotel Room Nights direct online at priorityguestrewards.com.au or direct online at participating Hotels websites.
To access the special room rate, the PGR Corporate ID must be used within the online booking form. Certain group or package bookings at QT Hotels and Resorts may not qualify for the special reduced rate
The use of a PGR Corporate ID is not linked to an individual Priority Guest rewards individual membership and NO standard membership benefits such as the awarding of rewards points or any in- stay benefits apply for booking made solely with a PGR Corporate ID.
7 TERMINATION AND LIABILITY
7.1 Misuse of Membership
If in the Program Operator’s reasonable opinion, a Member is using their Membership in an abusive or fraudulent way, has failed to comply with these Terms and Conditions, has committed any unlawful act, or causes wilful damage to the Program Operator’s property, the Program Operator may at its election:
a. immediately terminate the Membership;
b. suspend a Membership temporarily until further notice;
c. reverse or cancel any Priority Guest Reward Points and, or other Program Benefits that a Member has accrued; or
d. refuse to honour the redemption of Priority Guest Reward Points.
7.2 Termination on death of person who is Member
On the death of a person who is a Member the Membership will automatically terminate.
7.3 Termination without cause
The Program Operator may terminate the Program at any time without cause.
7.4 Consequences of termination
All benefits, offers and rewards will be forfeited on termination of a Membership or termination of the Program. The Program Operator (and its related bodies corporate and Program Partners ) will have no further liability to any Member on termination of the Member’s membership or on termination of the Program.
To the extent permitted by law (and without limiting the application of the Australian Consumer Law and the Consumer Guarantees):
a. the Program Operator (and its related bodies corporate and Program Partners) is not liable to a Member for any indirect or consequential loss or damage of any kind including loss of profits and loss of revenue; and
b. the maximum aggregate liability of the Program Operator(and its related bodies corporate and Program Partners) in connection with the Program, whether for breach of this Agreement or in tort (including negligence) or otherwise is $10.
8.1 Governing law
These terms and conditions of the Program are governed by the laws in force in New South Wales. The parties submit to the non-exclusive jurisdiction of the courts of New South Wales.
8.2 Tax liability
Rewards and offers that are available to Members may be subject to tax liability. The Member is responsible for those taxes.